The Morning Fix
Context
A city FM morning show often slipped on timing and promos.
Objective
Tighten on-air and promo delivery without burning out the team.
My Role
Ops architect across programming, production, and promotions.
Approach
• Daily 10-min stand-up (timing, guests, promos).
• Producer → host → board-op handoffs for reads/beds.
• “Red-flag” board for real-time issues.
Impact
Zero missed segments, cleaner transitions, and fewer last-second scrambles in the booth.
Why It Matters
The station became a trusted daily habit—stronger for listeners, and more valuable for advertisers (morning-block retention +22%, sold-through promo inventory +15%).
The Right Cue
Context
A 500-seat theater losing hours to last-minute chaos backstage.
Objective
Make show prep predictable without dulling the creative edge.
My Role
Creative Ops lead, designing the end-to-end production cadence.
Approach
Weekly run-of-show ritual (reads → notes → cue lock).
Standard handoffs: stage, lights, sound, wardrobe.
Same-day loop to fix snags in rehearsal.
Impact
Performances shifted from scramble to smooth. The crew gained back meaningful time and energy for the performance on stage.
Why It Matters
The theater could punch above its weight—presenting like a major house while keeping its local heartbeat (repeat attendance +18%, late starts down 40%).
The Daily Pulse
Context
A digital paper trailed rivals by hours on breaking news.
Objective
Cut draft-to-publish time while protecting accuracy and voice.
My Role
Publishing ops lead between reporters, editors, and the CMS desk.
Approach
• Two-lane system: bulletins (fast) and features (deep).
• Pre-set style blocks/asset kits for quick plug-ins.
• Three-touch edit (reporter → slot → copy) with timers.
Impact
Breaking posts went live in hours, not days. Readers got timely updates without quality cliffs.
Why It Matters
The outlet shifted from being a follower to shaping the news cycle—and earned daily check-in behavior (28% more return visits and a 21% higher push-open rate).
Signal Reset
Context
With a new identity, a channel needed promos synced to blocks.
Objective
Unify control, graphics, and promos to one cadence.
My Role
Cross-team ops lead for daily on-air packaging and rotations.
Approach
• Weekly promo grid (by show, audience, daypart).
• Graphics intake: request → proof → version → playout.
• “Last-mile” checklist before ingest.
Impact
Promos rolled in the right place, at the right time—consistently. The channel looked modern and intentional.
Why It Matters
Viewers felt guided, not blasted; tune-in behavior improved because the packaging matched the promise (next-block retention +12%, promo recall +19%).
Democracy Live
Context
Elections needed real-time maps and tallies under pressure.
Objective
Orchestrate one source of truth and a calm, repeatable cadence.
My Role
Night-of ops director over data, visuals, anchors, and publishing.
Approach
• Mock election night to stress-test roles and fails.
• Data → graphics → anchor pipeline with checkpoints.
• “Pause points” to correct conflicting data.
Impact
Visuals hit screens while competitors were still loading assets. The team stayed composed and accurate under fire.
Why It Matters
Credibility is earned on nights like this; the outlet became a go-to source when it counted most (peak concurrent viewers 2.1× baseline, zero retractions).
Drama Backed
Context
Season production had a national sponsor with key deliverables.
Objective
Meet sponsor commitments without hijacking the creative process.
My Role
Ops lead bridging artistic team, FOH/BOH, and sponsor reps.
Approach
• Sponsor map: program, foyer, speech, recap deck.
• Brand kit fit the show’s visual language.
• Capture windows that didn’t cut rehearsals.
Impact
Art stayed intact; sponsor was thrilled; reporting was frictionless.
Why It Matters
The theater proved it could deliver ROI without compromising the work—opening doors to bigger partnerships (sponsor CSAT 9.3/10, renewal value +25% YoY).
Voices on Air
Context
A volunteer-run station had great voices but uneven execution.
Objective
Build a light, scalable system that feels supportive, not corporate.
My Role
Systems coach across training, scheduling, and show delivery.
Approach
• One-page show kit (intros, beds, ads, checklist).
• Rotating mentor schedule: vets with new hosts.
• Monthly “aircheck night” for feedback.
Impact
Consistency rose without killing personality. More local stories made it to air, reliably.
Why It Matters
The station became a credible megaphone for the community—attracting listeners and local sponsors (average listen duration +17%, three new local underwriters in 60 days).
Parallel Cuts
Context
The studio ran shoots as a doc partner occupied stages and crew.
Objective
Prevent resource cannibalization and keep both pipelines healthy.
My Role
Capacity planner and ops lead across studio + doc schedules.
Approach
• Shared bookings board (stages, crews, gear).
• Pre-planned swing kits kept dailies on track.
• Change-control: swaps only via daily huddle.
Impact
No overruns bled into daily shoots. The doc stayed on track; the studio kept its SLAs.
Why It Matters
Reputation: “ambitious projects welcome here.” That draws better collaborators—and better work (studio utilization +14% with overtime −22%, two inbound co-proposals in the first quarter).
Story at Scale
Context
A national outlet sought multi-format impact from investigations.
Objective
Create a seamless stream where stories flow across every medium.
My Role
Coordinating packaging: reporters, editors, video, and social.
Approach
• Broke story into beats: teaser, drop, follow-ups.
• Pre-cut social/video assets tied to main piece.
• Cross-desk “health checks” to extend life.
Impact
One investigation fueled weeks of smart coverage across channels without exhausting the team.
Why It Matters
The outlet stopped “dumping” and started compounding—earning attention and trust beyond a single publish (series dwell time +33%; +1,200 newsletter signups from the hub).